Payment and Refund Policy

Last updated: 18 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all commercial transactions conducted through the website operated by showbiznu for corporate programming services. These services include custom software development, enterprise application programming, staff training programmes, and related consulting engagements targeted at businesses in Singapore and internationally. The policy covers both one-time project deliveries and ongoing subscription-based access to programming tools or support packages. It does not extend to non-commercial or personal use offerings.

Prices, Currencies, Taxes and Additional Charges

All listed prices are quoted in Singapore dollars unless otherwise stated. Prices are exclusive of Goods and Services Tax at the prevailing rate of nine percent, which will be added at checkout for customers located in Singapore. International clients may be subject to additional import duties, value-added taxes or withholding taxes imposed by their local jurisdiction. Any currency conversion fees charged by payment processors or banks remain the responsibility of the customer. Estimates provided for project work are indicative only; final invoicing reflects actual hours or deliverables completed.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and electronic payment platforms commonly used in Singapore. Payment authorisation occurs at the time of order placement or milestone approval. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt card details. showbiznu does not store full card numbers on its servers. Recurring subscription payments are authorised in advance and will appear on statements under the descriptor showbiznu Corporate Services.

Order Confirmation and Contract Formation

A binding contract is formed only upon written confirmation from showbiznu following receipt of full or initial payment. Order confirmation emails detail the agreed scope, timelines, and payment schedule. Customers must review these details immediately and notify us within two business days of any discrepancies. Until confirmation is issued, no obligation exists on either party.

Cancellation Rights and Applicable Periods

Customers may cancel a confirmed order within seven calendar days of the confirmation date provided no substantive work has commenced. For subscription services, cancellation must be submitted at least thirty days before the next billing cycle to avoid automatic renewal. Cancellations after work has begun are subject to the refund eligibility rules below. Statutory cooling-off rights under Singapore consumer protection legislation apply where the customer qualifies as a consumer rather than a business entity.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for services not yet rendered or for deliverables that fail to meet the documented specifications due to our error. Non-refundable items include any portion of work already completed, custom code developed to client specifications, training sessions attended, and promotional or discounted packages. Digital content such as pre-recorded programming modules becomes non-refundable once access credentials are issued. Subscriptions are non-refundable for partial periods except in cases of service outage exceeding agreed service levels.

Step-by-Step Procedure to Request a Refund

To initiate a refund, submit a written request via the contact form on our Contacts page or by emailing [email protected]. The request must include the order reference number, date of purchase, detailed reason for the claim, and any supporting documentation such as error logs or screenshots. Requests received outside business hours will be acknowledged on the next working day. Incomplete submissions will be returned for additional information within five business days.

Inspection, Approval, Rejection and Notification

Upon receipt, our technical and finance teams will inspect the claim within ten business days. We may request additional evidence or a virtual meeting to verify the issue. Customers will receive written notification of the decision by email. Approved refunds will specify the amount and expected processing timeline. Rejected claims will include a clear explanation and information on any available appeal process through our internal review.

Refund Method, Processing Time and Fund Receipt

Refunds are issued using the original payment method wherever possible. Credit card refunds typically appear within five to ten business days depending on the card issuer. Bank transfers are processed within seven business days. International transfers may take up to fifteen business days. showbiznu bears the cost of standard refund processing; any intermediary bank fees are deducted from the refunded amount only if the customer requests an alternative method.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Access to digital programming resources is granted immediately upon payment confirmation; therefore the usual seven-day cancellation window is waived once credentials are activated. Subscription pauses or downgrades take effect at the end of the current billing period. Promotional pricing is valid only for the stated term and does not entitle customers to pro-rata refunds upon early termination.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments will trigger an automated reminder and a seven-day grace period before service suspension. Duplicate charges identified by our system are automatically credited within three business days. Customers suspecting fraud must contact their card issuer immediately and notify showbiznu via [email protected] or +65 6299 1290. Chargeback requests are investigated; unjustified chargebacks may result in account termination and recovery of costs.

Mandatory Consumer Rights in Singapore

Nothing in this policy excludes or limits rights available under the Consumer Protection (Fair Trading) Act, the Sale of Goods Act, or the Unfair Contract Terms Act. Business customers contracting on standard terms remain entitled to remedies for misrepresentation or fundamental breach. Disputes may be referred to the Small Claims Tribunal or the Singapore courts as appropriate.

Contact Route, Policy Changes and Last-Updated Date

Questions regarding this policy should be directed to [email protected], +65 6299 1290 or the postal address 116 Lavender Street, #04-16 Pek Chuan Building, Singapore 338730. We reserve the right to amend this policy at any time; material changes will be announced on the website homepage and will take effect thirty days after publication. Continued use of services after the effective date constitutes acceptance of the revised terms. This version supersedes all earlier iterations.